Bigwin Singapore Terms and Conditions
These terms govern your use of the Bigwin Singapore website and gaming services. By registering an account or placing a bet you accept them. Where a promotion, membership or product carries its own terms, those apply in addition to these.
1. Eligibility
You must be 18 years or older and legally permitted to use online gaming services where you live. You must register in your own name, using accurate personal details, and you must not act on behalf of another person. Bigwin may refuse or close an account where eligibility cannot be established.
2. Account terms
One account per person. Duplicate accounts may be closed and balances reviewed. You are responsible for keeping your password secure and for all activity on your account. Notify support immediately if you believe your account has been accessed by someone else.
Account details — name, date of birth, contact number and email — must be kept current. Verification may be requested at any time, and withdrawals may be held until verification is complete.
3. Deposits and withdrawals
Deposits must be made from a payment instrument held in your own name. Available methods, minimums and processing times are shown in the cashier and can change. Withdrawals are paid to a method in your own name, and may be subject to verification, method restrictions and applicable limits.
Bigwin does not provide credit and does not accept deposits from third parties. Where a deposit is made in error, contact support before playing the funds.
4. Gaming rules
Each game, table and market carries its own rules, which are available before you play or bet. Those rules govern how outcomes are determined and how bets settle. In the event of a discrepancy between a display and the server record, the server record prevails.
Bets placed at an obviously incorrect price, bets placed after an event outcome is known, and bets affected by a technical malfunction may be voided and stakes returned. A game round interrupted by disconnection is resolved according to the rules of that game.
5. Promotion terms
Every promotion carries its own eligibility, qualifying games, promotion period and turnover requirement, published with the offer. Unless stated otherwise, one bonus is active per account at a time and offers cannot be applied retroactively. Bigwin may amend or withdraw a promotion; the version published when you opt in governs your claim.
Bonus abuse — including coordinated play across accounts, stake patterns designed solely to clear turnover, and misuse of referral offers — may result in forfeiture of the bonus and related winnings.
6. User responsibilities
You agree not to use the service for any unlawful purpose, not to attempt to interfere with its operation or security, not to use automated tools or third-party software to place bets or play games, and not to collude with other users. You are responsible for any taxes applicable to you.
7. Account restrictions and closure
Bigwin may restrict, suspend or close an account where these terms are breached, where verification fails, where required by a regulator or payment provider, or at your own request. Where an account is closed, any undisputed balance is returned by an approved method.
You may request a cooling-off period or a longer restriction at any time. Restrictions applied at your request will not be lifted before the stated period ends.
8. Responsible gaming
Gaming is entertainment and carries a risk of financial loss. Deposit limits, session reminders, cooling-off periods and account restrictions are available on request through support. See responsible gaming for detail.
9. Intellectual property
The Bigwin name, site content, software and game assets are owned by Bigwin or its licensors and may not be copied, distributed or used commercially without written permission.
10. Liability
The service is provided as available. Bigwin is not liable for losses arising from interruptions, connectivity failures, device faults or circumstances outside its reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded.
11. Complaints
Raise any complaint with support first, including your username and a description of what happened. Complaints are investigated against the server record and the rules applying to the game or market concerned.
12. Changes to these terms
These terms may be updated. Material changes are notified on the site, and continued use of the service after a change constitutes acceptance. This version supersedes previous versions.
13. Contact
Bigwin Singapore, 480 Lorong 6 Toa Payoh #10/14-01, HDB Hub East Wing, Singapore 310480. Email Contact@bigwin-sg.com, phone +65 9617 1111.
Play for entertainment, within limits you set
Gaming on Bigwin Singapore is entertainment, not a way to earn income. Set a deposit limit, keep track of your session length, and take a break when it stops being fun. Accounts are for adults only.