1. Information we collect
Information you give us. Your name, date of birth, username, password, mobile number, email address, and any identification or proof of address provided for verification. Support conversations and the content of messages you send us.
Information created by using the service. Deposit, withdrawal and balance records; game, bet and session history; promotion opt-ins; limit and restriction settings.
Information collected automatically. IP address, approximate location derived from it, device and browser type, operating system, and the pages and games you access, together with timestamps.
2. Why we use it
To create and operate your account; to process deposits, withdrawals and bets; to verify identity and age; to prevent fraud, collusion, bonus abuse and money laundering; to provide customer support; to apply the limits and restrictions you request; to administer promotions and membership; to improve the product; and to meet legal, regulatory and record-keeping obligations.
Marketing messages are sent only where you have opted in, and you can withdraw that consent at any time without affecting your account.
3. Legal grounds
We process personal data to perform our contract with you, to comply with legal obligations, to pursue legitimate interests in operating a secure service, and on the basis of consent where consent is the appropriate ground — principally for marketing and for non-essential cookies.
4. Who we share it with
Payment providers and banks, to process transactions. Game studios and platform providers, to deliver the games you play. Identity verification and fraud-prevention services. IT and hosting providers under contract. Regulators, law enforcement and other authorities where we are legally required to disclose. Professional advisers where necessary.
We do not sell personal information.
5. International transfers
Some providers operate outside Singapore. Where data is transferred internationally, we put contractual protections in place requiring an equivalent standard of protection to that applied locally.
6. How long we keep it
Account, transaction and gaming records are kept for as long as the account is open and afterwards for the period required by applicable financial, anti-money-laundering and gaming record-keeping rules. Support correspondence is kept for a shorter period. Self-exclusion and restriction records are kept for as long as needed to honour the restriction.
7. Security
Access to personal data is limited to staff who need it, transmissions are encrypted in transit, and credentials are stored in hashed form. No system is immune to compromise; we will notify you and the relevant authority where required if a breach affects your data.
8. Cookies
Essential cookies keep you signed in, remember your preferences and secure the session; the service does not work without them. Analytics cookies help us understand which parts of the product are used. You can manage cookies in your browser, though blocking essential cookies will prevent login.
9. Your rights
You can ask for a copy of the personal data we hold about you, ask us to correct inaccurate details, withdraw marketing consent, and ask us to delete data where we are not required to keep it. Requests go to Contact@bigwin-sg.com and we may verify your identity before acting.
Some data cannot be deleted on request — transaction records held under financial rules, and restriction records held to honour a self-exclusion, are the main examples.
10. Children
The service is for adults aged 18 or older. We do not knowingly collect data from minors, and we close accounts found to belong to them.
11. Changes to this policy
We may update this policy. Material changes are notified on the site, and the current version always appears here.
12. Contact
Privacy questions go to Contact@bigwin-sg.com or Bigwin Singapore, 480 Lorong 6 Toa Payoh #10/14-01, HDB Hub East Wing, Singapore 310480.
Play for entertainment, within limits you set
Gaming on Bigwin Singapore is entertainment, not a way to earn income. Set a deposit limit, keep track of your session length, and take a break when it stops being fun. Accounts are for adults only.